Frequently Asked Questions

If the lenses of your cycling glasses are damaged or you need new lenses for another reason, you can order them separately. To order the right lenses, first, check the model number on the inside or bottom of one of the temple tips of the glasses. The number combination you find here indicates the model and color. With this number, you can order new lenses of the glasses through your supplier / dealer.

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With our cycling glasses without PH lens, two spare lenses are supplied as standard extra lenses. A yellow and a transparent lens.

Yellow lens

The yellow lens is made for low-light situations because it can make an environment brighter. They enhance contrast and the perception of depth and are very useful in foggy and darker weather. These lenses have a high light transmission of 87%. Lenses like these stop blue light. Blue light, with a shorter wavelength, scatters more easily than other colors and makes focusing on an object difficult. Removing the blue light increases sharpness, depth perception and reduces eye fatigue.

Transparent lens

A clear or transparent lens is used in dark conditions with a light transmission of 80% - 92%. Why should you use glasses in the dark? Not to protect your eyes from the sun, but to protect your eyes from other elements. Think of insects, mud, rain, and wind. Even when the sun is gone, you need to make sure your eyes are protected.

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PH Lenses

PH lenses or photochromic lenses automatically adjust themselves when the light conditions change. The lenses become darker in bright conditions and brighter in dark conditions. If you are cycling in a forest and suddenly find yourself in an open field with bright sunshine, photochromatic lenses will help you out. The light transition of our lenses is unique. Our lenses change between 85% - 17% light transition. PH glasses do not come with extra lenses. On the lens you will find the symbol PH.

We advise storing the PH glasses after use in a dark place at room temperature. In the supplied box and/or bag is sufficient. The function can decrease when exposed to extreme temperatures and chemical substances.

If you want extra lenses with your PH glasses, for example, yellow/transparent or smoke, these are available separately. Please consult your supplier/dealer.

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Under the influence of UV radiation, the paint layer of a bicycle helmet can fade. Helmets with a bright color are especially sensitive to this. Therefore, always store your helmet properly after use and make sure it is not in direct sunlight.

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The life cycle of a bicycle helmet depends on how it is used and stored. All parts of the helmet are naturally subject to aging/wear. However, a helmet that is stored properly does not deteriorate in quality. What does affect the materials is, among other things, exposure to UV light and chemical substances (such as sunburn). Therefore, you should regularly check your helmet thoroughly. A helmet is also sensitive to knocks from external causes, such as dropping it or transporting it incorrectly in a pannier or suitcase. After a fall while cycling, the helmet should always be replaced.

We recommend replacing your helmet after 3 to 5 years of use.

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If you want to order spare parts for your bicycle helmet, first check the sticker on the inside of your helmet to find out the type number starting with BHE-... on the inside of your helmet. We supply a number of spare parts for your helmet including the padding set, the adjustment mechanism, and the visor.

With the BHE number, these are available through your supplier.

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Do you doubt whether you can wash your cycling clothes? First, check the label in the garment for washing instructions. Treating the garment correctly prevents unnecessary wear and discoloration. It also ensures that the cycling clothes last longer.

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Do you want to avoid damaging your overshoes? Then follow the steps below to handle them carefully.

1. The side: make sure there is enough distance between the shoe and the crank arm of your bike so that the shoe is not damaged by scraping against the bike.
2. Bottom: check the toecap of your road or mountain bike shoe for sharp protrusions. Make sure the sole supports are clear, so they don't touch the edges.
3. On top: check that the closure of your cycling shoe does not have any sharp edges.

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Our summer gloves are fitted with loops or small tabs to make removal easier. Pulling them off will also make it easier to take off sweaty hands.

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1. Make sure the batteries are not empty and are inserted correctly.
2. Make sure that the sensor has been "woken up".
3. Ensure that the sensors are properly paired.
4. Make sure the magnet is within 5mm of the sensor (if applicable).

Make sure the sensors are switched on and send a signal ("wake up" sensors), before switching on the device the sensors are attached to.

You can do this, for example, by making the wheel make a few rotations for a speed sensor. This will "wake up" the sensor and send it a signal that is immediately picked up by the device it is connected to.

1. Ensure that your phone has Bluetooth® 4.0 or higher.
2. Check that Bluetooth® is turned on in your phone's settings.
3. Make sure you have a compatible cycling app installed.

Install a cycling app on your phone, e.g. BBB Bikeboard(iOS only), Strava, Komoot, Wahoo, and make sure that Bluetooth is enabled. Then pair the sensor in the cycling app, not in the Bluetooth settings of your phone.

Almost all contemporary smartphones have a Bluetooth 4.0 chip or higher, however, a compatible app is also required. There are some apps/brands that do use the available Bluetooth protocols but only work with their own brand of the sensor by encrypting the signal. So if you are already using an app, make sure to check if this app also works with other brands. Tips can be found at: https://bbbcycling.com/app/apps

1. Ensure your phone has ANT+ support.
2. Make sure you have a compatible cycling app installed.

1. Consult the Smartphone manufacturer for information on whether the Smartphone has an ANT+ chip or whether there is an ANT+ dongle available.
2. Install an ANT+ compatible app such as Wahoo Fitness or IpBike to pair and use the ANT+ sensor.

There are few smartphones on the market which have a built-in ANT+ chip. Exceptionally, most models of Sony and Samsung Android Smartphones do have an ANT+ chip. Please consult the manufacturer for more information.
Tips can be found at: https://bbbcycling.com/app/apps

Make sure that the bicycle computer can use ANT+/Bluetooth Smart as a connection for sensors.

Computers with navigation usually determine not only position but also speed via GPS, Glonas and use only a heart rate belt and possibly cadence as separate sensors. For speed, you often have to indicate the sensor in the settings as the speed source instead of GPS.

BBB ANT+ and/or Bluetooth Smart sensors can be connected to all devices that use ANT+ or the standard Bluetooth Smart protocol. ANT+ is most often used in bicycle computers. Many bicycle computers also have a Bluetooth connection, but this is mainly used for connecting to a smartphone and/or PC. These bike computers often cannot make use of Bluetooth Smart Sensors.

Check the following: are the batteries sufficiently charged in both the computer and the sensor.

Check that the correct wheel size is set in the computer. Also, make sure that the computer is properly positioned in the handlebar mount.

Bicycle computers without ANT technology may experience brief interruptions due to electromagnetic interference from, for example, a bridge. This is because the transmission between sensor and computer is an open connection. The ANT technology does not suffer from such influences. For more info check: https://bbbcycling.com/manuals

Set the necessary values in the computer, such as speed unit, wheel size, and time. After setting, make sure that the computer is placed correctly in the handlebar mount.

If the computer is not placed correctly, it will not work.

BPA is the abbreviation for bisphenol-A. It is a substance used in products made of polycarbonate, among other things.

BBB does not use BPA in its water bottles because of research into possible negative medical effects. BPA can mix in small amounts with the liquid in the bottle.

PP is the abbreviation for polypropylene. Polypropolene is often used in plastic bottles and water bottles. It is a stable and durable plastic.

BBB water bottles are made of polypropylene. This material is also odorless and tasteless.

Our water bottles are resistant to hot water and can be simply put in the dishwasher.

Check that the battery is properly tightened. The slot on the back of the battery should be set completely vertical using a coin so that the battery makes good contact internally. If this is not sufficient, consult your dealer.

At a certain moment, the lamp will only turn on in flashing mode to save battery power. An orange LED lights up beside the LED. This is an indication of low battery voltage. From the moment the flash mode is activated, you have at least 2 hours of battery life left. This gives you enough time to get home safely.

The amount of burn time depends on which lamp you own. The user manual will tell you how much burning time your lamp has at what setting. Every lamp has a battery indicator, this is always a separate LED. When the battery is almost empty, this LED will start blinking. The burning time from that moment on is about half an hour. Every lamp with a lithium-ion battery has an intelligent control that reduces the intensity of the light beam in small steps, in order to provide a good usable beam for as long as possible. This is done in such a way that you will not be surprised by a sudden failure of the light. It is recommended to turn the lamp down when the battery indicator starts flashing.

Ensure that your lights are well positioned on your bike. The handlebar and seatpost offer the best place for them. Keep in mind that you can be seen with your lights, but do not blind other road users. If necessary, consult the legal provisions of your country. Also, use the different light modes when possible and necessary.

There is no reset procedure for our combination locks, this would not be sensible either, since malicious persons could then use the reset procedure to open the lock and steal the bike. Therefore, there is no possibility to reset a combination lock.

When fitting a bicycle pedal, you should pay close attention to which side of the bicycle the pedal is made for. The left and right pedal have an opposite thread and should be mounted on the respective side. The pedals are therefore marked with an "L" and "R". When fitting, always turn the pedal towards the front of the bike. When dismounting, turn backwards as a matter of course.

For pedals on a city bike, use a 15 mm spanner. Sometimes this spanner has to be thinner than a normal spanner, in which case you can use a special pedal spanner. For racing and mountain bike pedals, use an Allen key (6 or 8 mm, depending on the pedal). Please note that wear on the spanner can damage the Allen hole. This is particularly true as pedals can sometimes get stuck due to the effects of weather. The mounting paste is therefore necessary when putting the pedals back in place.

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If your disc brakes seize, there are a number of things you can check. First, check that the disc is straight and the brake pads are properly "centered" on the disc. Squeeze the brakes a few times (pumping), to center the caliper and pistons on the disc. Make sure the brake system is well bled.

After a ride in the rain, clean the pads well by removing mud/sand. Try not to "drag" with your brakes, reducing the braking force instead of squeezing it for a long time ensures that the heat is properly removed and your brake pads do not glaze over. This prevents excessive wear.

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Are you experiencing squeaking disc brakes? Then go through the steps below to prevent it:

1. Check the material of the brake disc, is it not too worn or dirty.
2. Check whether the brake disc and pads are free of grease. If the brake disc is greasy, use a degreaser and a clean cloth to clean the disc.
3. Check the wear or glazing of the brake pads. Remove the pads from your brake system and check them for wear, grooves, or abnormalities.
4. Check the effectiveness of the brake caliper pistons. Squeeze (pump) the brakes a few times to center the caliper pistons on the disc. Make sure the brake system is well bled.
5. Make sure that the brake pads and discs are properly seated.

View all our disc brakes here

Only use special brake pads that are suitable for carbon rims. The wrong brake pads cause damage to the carbon and can lead to breakage of the rim because too much heat is generated in the carbon of the rim. Make sure you regularly remove dirt from the brake pads and the rim. Also make sure that the rim flange is free of grease.

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The characteristics of an E-Bike place different demands on brake pads. Due to the higher weight of the bike, among other things, it is important that the material used for the brake pads have a different composition. We, therefore, have special brake pads for E-Bikes.

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Finding the right bottom bracket bearings for your bike can be quite a challenge. Therefore, we have made an attempt to help you in the following steps.

1. If you are familiar with the bottom bracket used on your bike (BB30, PF30 etc.) go straight to step 5.
2. First, determine the width of your bottom bracket. Measure the width of your frame, where the bottom bracket bearing should be placed. This can be done with a ruler, tape measure, or caliper.
3. Determine the diameter of the bottom bracket. The diameter of the bottom bracket is very narrow, there are a number of standards that are close to each other. The best way to measure this is with a caliper. This is as accurate as possible.
4. Determine axle diameter by crankset type. Measure the diameter of your crankset, or look it up at the manufacturer. Shimano always uses a 24mm axle. SRAM has a 30mm and a stepped 24/22mm axle.
5. See the information table on our site for the right bottom bracket bearing

Using our bearing press prevents incorrect placement of pressed bearings. With carbon frames, it can happen that there are small tolerances in the fit of the bottom bracket. We supply screwable bearings for most pressurized bearing standards. The advantage of this is that they always sit straight in the frame, can be mounted by screwing together, and are subsequently maintainable or replaceable, so that no stress is placed on the frame when the bearings are unscrewed.

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If your bottom bracket has play, check whether you have carried out all the installation instructions correctly. Is the bearing properly seated in the frame and have you placed any spacers. Then the crank is well fixed. We offer spacer sets with which you can make your bottom bracket more suitable. Pay attention to the position of the chainrings in relation to the derailleur.

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If your bottom bracket cracks, check whether the bearings are fitted properly and whether everything is still tight. In terms of installation, there are logical differences between a screw bearing and a press bearing. Especially with the latter, the bearing can be a bit skewed. It can also happen that the bracket pot of the frame is not completely round, which can cause the bearing to sit crooked.

We supply bearings for a number of combinations, which turn a press-on bearing into a screwable system. These ensure that the bearing always sits straight and can therefore at least not crack. Use the right grease in the right place. On the screw thread, you use different grease than on the bearings themselves. The wrong grease is disastrous for bearings.

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Check your bottom brackets by removing the crank to see if they are clean and rotate freely. If maintenance is required, clean and reapply the correct grease. Our bearings are fitted with a sealing ring. This can be removed with a flat screwdriver, allowing you to apply a little new bearing grease.

In doubt? Then we advise you to consult a specialist. Incorrect handling can cause damage to bearings and the frame.

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A saddle is a very personal part of your bicycle. It depends on your personal wishes and the type of bike you use. In any case, always adjust your saddle to the right height. Also, make sure that your saddle is not slanted.

Advice on finding the right saddle for your personal needs can be found in our buyer's guide.

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