Frequently Asked Questions
All questions and answers on a row
Do you have a question, complaint, or good idea? Please check first if your question might be answered on this page. Is your question not here? Then you can contact us, see for the details our contact page.
Do you have a specific question about one of our products? Perhaps you can find the answer in the manual of the product, which you can find here. Keep the article number or the product code (BBB code) at hand. The product code of our products can be found on all our product pages here on the website. For a quick and professional answer to your question, you can always visit a BBB Cycling shop near you. Click here to see where your nearest shop is located.
Directly to the right category:
Can I buy new lenses separately?
When should I use the yellow or the transparent lens of my cycling glasses?
How do photochromic lenses work?
What's the matter if my helmet is discoloured?
What is the life cycle of my cycling helmet?
Can I order spare parts for my cycling helmet?
Can I wash all my cycling clothes?
How can I prevent my shoe covers from getting damaged?
How do I take off my gloves without damaging them?
ANT+/Bluetooth sensors not working?
Bluetooth sensors with smartphone?
ANT+ sensors with smartphone?
ANT+/Bluetooth sensors with a bicycle computer?
Measured distance or speed does not correspond to another computer or GPS computer / smartphone?
Initial use of my BBB wireless computer?
What is BPA?
What is PP?
Complaint: the light switches off suddenly
The lamp only has a flash mode?
Can I reset my combination lock?
How do I mount or dismount a pedal?
My disc brakes seize, what to do?
What to do with squeaking disc brakes?
What brake pads do I use with carbon wheels in combination with rim brakes?
What brake pads do I use on my E-Bike?
How do I find the right bottom bracket bearings?
My bottom bracket has play?
My bottom bracket cracks?
How do I maintain my bottom bracket bearings?
How do I find the right saddle?
Before using our products, please read the instructions for use supplied with them. These can also be found and downloaded from our website.
In the unlikely event that you are faced with a defect, please contact the supplier where you purchased the product.